Privacy Policy

At Crafty Sakura, we understand the importance of privacy and are committed to respecting the privacy interests of our website visitors. This Privacy Policy outlines the types of personal information that we collect, how we use it, and how you can correct or request deletion of any personal identifying information you choose to provide us.

1. Personal Information We Collect

Crafty Sakura may collect, receive, and develop the following categories of personal information:

• Contact Information: First and last name, email and mailing addresses, phone number, professional title, and company name.
• Account/Registration Information: Username and password, order history, and preferences when using products or services.
• Demographic Information: Age, gender, and income.
• Information About Others: Name, delivery address, and phone number for whom you purchase an item or gift.
• Correspondence Information: Information you provide when you contact us with questions, feedback, survey responses, or other communications.
• Payment Information: Credit card or debit card number, expiration date, card verification number, and billing address if you make a purchase.
• Internet and Network Activity Information: IP address, device identifiers, websites you came from, websites you leave to, and website interaction information.
• Other Information: Additional information collected which will be used in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

2. How We Collect Personal Information

We collect and obtain personal information:

• From You: When you provide personal information to us, such as when you send an email, refer friends, or connect with us on social media or through partners.
• From Your Device: Using tracking tools like cookies and similar technologies to automatically collect information about you when you interact with our website.
• From Third-Party Service Providers: Third-party service providers collect information on our behalf to provide services to us, such as analytics and advertising.
• From Other Sources: Other parties, including social media platforms, may give us personal information they have collected either directly or indirectly from you.

3. How We Use Your Personal Information

We use your personal information for various purposes, including:

• To Administer Our Website and Services: For internal operations such as troubleshooting, data analysis, and testing.
• To Process Transactions and Fulfill Orders: Using Contact Information, Account/Registration Information, Payment Information, and Internet and Network Activity Information.
• To Respond to Requests or Questions: Using Contact Information to respond to your feedback or other communications.
• To Improve Products and Services: Using the information you provide, along with Account/Registration Information and Internet and Network Activity, to improve our website, services, and products.
• For Marketing Purposes: Using Contact Information, Account/Registration Information, Internet and Network Activity Information, and Demographic Information for newsletters and marketing.
• For Interest-Based Advertising: Contracting with third-party advertising companies to display ads on our website and other websites.
• For Security Purposes: Using Internet and Network Activity Information to protect our company, customers, and business partners.
• To Comply with Laws and Regulations: Using personal information as necessary to comply with applicable laws, lawful requests, and legal processes.
• With Your Consent: In some cases, we may ask for your consent to collect, use, or share your personal information.

4. How We Share Your Personal Information

We share your personal information with:

• Service Providers: Companies and individuals that provide services on our behalf, such as order fulfillment, shipping, payment processing, customer support, hosting, analytics, email delivery, marketing, database management, returns processing, and risk and fraud mitigation.
• Advertising and Marketing Partners: Companies that assist with our marketing efforts, including third-party advertising partners and social media platforms.
• Law Enforcement and Government Authorities: As necessary to comply with law or for compliance, fraud prevention, and safety purposes.
• Organizations in Connection with a Business Transfer: If we are acquired by or enter into a merger with another company, or otherwise reorganize our business.

5. Your Choices

You have certain choices about how we use your personal information:

• Access or Update Your Account Information: Review and update personal information in your account profile by logging into the account.
• Opt Out of Marketing Communications: Stop receiving our newsletter or promotional emails by using the unsubscribe link or emailing us at hello@craftysakura.com. You will still receive transactional messages.
• Cookies: Control cookies and tracking tools. For more information about cookies and how to disable them, visit the provided links in our detailed policy.

6. Your California Privacy Rights

If you reside in California, you have the right to ask us once each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, email hello@craftysakura.com with “Shine the Light” in the subject line.

7. Your European Privacy Rights

If you reside in Europe, you have certain rights under applicable law, including the GDPR. These rights include access, correction, deletion, transfer, restriction, objection, and other rights as provided by law.

8. International Data Transfers

Crafty Sakura is headquartered in the United States and may have service providers in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as comprehensive as those in your jurisdiction.

9. Third-Party Links and Websites

Our website and some email communications contain links to other websites that we do not control. These websites may collect personal information and have their own privacy policies. We recommend reviewing the privacy policy of any website you access.

10. Security Practices

We strive to protect your personal information but cannot guarantee 100% security. We do not guarantee the security of any information transmitted through our website.

11. Children

We do not knowingly collect personal information from children under 16 without permission from a parent or guardian. If you believe your child has provided us with information, contact us at hello@craftysakura.com.

12. Changes to This Privacy Policy

We may change this Privacy Policy from time to time. We will notify you of any material changes as required by law and post an updated copy on our website. Please check periodically for updates.

13. How to Contact Us

Please direct any questions or comments about this Privacy Policy or our privacy practices to hello@craftysakura.com.